Tag Archives: VBA

Veterans Benefits Administration Work Load Score Card

Veterans Benefits Administration Score Card

 VA Score Card Cases

As of Saturday, November 3, 2007

The VBA keeps a running Monday morning workload  scorecard which you can download, print or review.   The card reflects data only 2 days old.  Here is what they say about it:

The Monday Morning Reports are a compilation of work load indicators reported by Veterans Benefits Administration field offices. VBA’s Office of Performance Analysis and Integrity is responsible for compiling these spreadsheets. Questions or comments should be e-mailed to VBA’s Office of Field Operations, which is responsible for regional office management.

The Regional Offices are clustered according to organizational groupings called Areas. There are four Areas within the VBA field structure: Eastern, Southern, Central and Western. Reports are in Excel. You may download free viewer software to view the reports.

You can access their site with this link to the VBA Scorecard Index.  It has weekly lists for their workload every Monday from the current week all the way back to 1999!

The Scorecard shows cases pending for every city with a VBA field office in the US.    It also shows how many cases are over 6 months old. 

VA Score Card Cases

For example, on November 3, 2007, there were 404,561 rated cases pending of which 102,267 were older than 6 months (25.3%) and 178,267 non-rating cases of which 51,261 were older than 6 months( 28.8%).  The rated cases pending were about 6,000 more than this time last year.

The chart extends downward for all the field offices a total of 64 lines below those shown here. 

The field office with the biggest backlog was in Houston with more than 19,000 cases and 30.9% backlog.  A few examples of  the worst percentage backlogs ranged from Detroit (38.4% rated, 49.2% non-rated), Jackson Miss (42.2% rated), Houston (30.9/34.8%), LA (30.6/29.0%) just to pick some busy places in each part of the country.

VA Score Card Claims

 The total Compensation and Pension (C&P) cases in the Work in Progress system ( WIPP)  was  647,479 of which 170,355 were over 6 months old.  Other information you may be interested in is

VA Score Card Appeals

All of this data is available on a week-to-week basis for each field office in the country.  It may be useful to look at your field office to see where you stand and how they are doing – otherwise, it is just numbers on their scorecard.

I hope this access link is useful to someone.  Click on any chart to get an update.  It is truly amazing how many veterans are being held up for treatment by this terrible backlog. 

6 Months and Waiting

Give Me a Break,

These are Our Heroes


(Score Card?  I give them an F)



VA Health Enrollment Process

VA Health Enrollment Process

This HEALTH ENROLLMENT process map addresses such questions as how does a veteran enroll with VA for medical care and how much time is required for each step?

The enrollment process in this chart is for veterans who are new to VA and represents the critical path at a high level. The associated times are estimated and may fluctuate depending on the time the application entered the enrollment system and the volume of activity in the system. The goal is to send the letter to the veteran in 7 days, but it could range to 10 days. The health enrollment process consists of the following steps.

VA Health Enrollment Chart

 VA Health Enrollment Process Chart

1. The veteran may apply for enrollment in person at a VA health care facility, by mail, or by completing an on-line application. VHA uses the military service, demographic and, as applicable, financial information collected on the application form as the basis for determining whether the veteran qualifies for VA health care benefits.

2. The local VA health care facility receives the application for enrollment and intake staff enters the data into the Veterans Integrated System Technology Architect (VistA). VistA automatically queries the Master Patient Index (MPI) to determine if a record has already been established, if not it uniquely identifies the veteran record.  At this time, the intake staff may also query VBA for compensation and pension and/or known military status information. Typically, the veteran is provided a preliminary eligibility determination at the conclusion of an in-person application for enrollment.

3. VistA transmits the veteran data to the Eligibility and Enrollment System (national system).

4. The Eligibility and Enrollment System establishes the veteran record and queries the SSA to verify the veteran’s SSN. Note: SSN verification does not occur in real time and is not on the critical path.

5. The Enrollment System queries VBA to reconfirm the compensation and pension and/or military status. Currently, this is done in a batch mode, however, when VHA deploys Enrollment System Redesign (ESR), the Enrollment System will immediately trigger a query to VBA; as a result the cycle time, noted above, for the enrollment process will be reduced by another day.
6. The Enrollment System verifies the veteran’s enrollment eligibility and shares this data with VistA (at the local level). Note: If the Enrollment System is unable to verify eligibility, then the system sends the local VA Medical Center a bulletin to alert them to take further action (i.e. confirm whether the veteran has qualifying military service). The Enrollment System establishes an enrollment record upon transmission of verifying data by the local station.

7. The Enrollment System produces the letter to the veteran with the official enrollment determination.

8. The veteran receives the letter from VA telling him or her about their eligibility and enrollment determination.

NOTE: The above information came from The US Department of Veteran’s Affairs, Task Force on Returning Global War on Terror Heroes, Report to the President, Appendix C