As of Saturday, November 3, 2007
The VBA keeps a running Monday morning workload scorecard which you can download, print or review. The card reflects data only 2 days old. Here is what they say about it:
The Monday Morning Reports are a compilation of work load indicators reported by Veterans Benefits Administration field offices. VBA’s Office of Performance Analysis and Integrity is responsible for compiling these spreadsheets. Questions or comments should be e-mailed to VBA’s Office of Field Operations, which is responsible for regional office management.
The Regional Offices are clustered according to organizational groupings called Areas. There are four Areas within the VBA field structure: Eastern, Southern, Central and Western. Reports are in Excel. You may download free viewer software to view the reports.
You can access their site with this link to the VBA Scorecard Index. It has weekly lists for their workload every Monday from the current week all the way back to 1999!
The Scorecard shows cases pending for every city with a VBA field office in the US. It also shows how many cases are over 6 months old.
For example, on November 3, 2007, there were 404,561 rated cases pending of which 102,267 were older than 6 months (25.3%) and 178,267 non-rating cases of which 51,261 were older than 6 months( 28.8%). The rated cases pending were about 6,000 more than this time last year.
The chart extends downward for all the field offices a total of 64 lines below those shown here.
The field office with the biggest backlog was in Houston with more than 19,000 cases and 30.9% backlog. A few examples of the worst percentage backlogs ranged from Detroit (38.4% rated, 49.2% non-rated), Jackson Miss (42.2% rated), Houston (30.9/34.8%), LA (30.6/29.0%) just to pick some busy places in each part of the country.
The total Compensation and Pension (C&P) cases in the Work in Progress system ( WIPP) was 647,479 of which 170,355 were over 6 months old. Other information you may be interested in is
All of this data is available on a week-to-week basis for each field office in the country. It may be useful to look at your field office to see where you stand and how they are doing – otherwise, it is just numbers on their scorecard.
I hope this access link is useful to someone. Click on any chart to get an update. It is truly amazing how many veterans are being held up for treatment by this terrible backlog.
6 Months and Waiting
Give Me a Break,
These are Our Heroes
(Score Card? I give them an F)